Commercial Contracting Systems, in order to deliver total quality and exceed our client’s expectations, is implementing a Quality Management plan to deliver projects with a goal of no punch list items called Zero Defects. Zero Defects is a quality control program originated by the Denver Division of the Martin Marietta Corporation (now Lockheed Martin) on the Titan Missile program, which carried the first astronauts into space in the late 1960s. Zero defects is a way of thinking and doing that reinforces the notion that defects are not acceptable, and that everyone should “do things right the first time.” This program is not about being perfect. Zero defects is about changing all of our associate’s perspective. We are continuously looking for places where flaws may occur and work proactively to address them. When zero defects are the goal, every aspect of the business is subject to scrutiny in terms of whether it measures up.
Zero defect programs are not a new concept in the commercial construction market. Total quality management programs have been implemented by large contractors for decades. However, the more stringent zero defect programs are not as widely used and is another way we differentiate ourselves from the competition. Quality defects have significant costs associated with them – some of the most obvious being money, time and resources. Our zero defects philosophy is enabling us to deliver higher quality projects while reducing costs for all of our clients.